Return & Refund Policy

Our Return and Refund Policy was last updated on June 6, 2025.

Thank you for shopping at BetterUGC.

The following terms are applicable for any products that you have purchased from us.

Eligibility for Refunds

We offer refunds under the following circumstances:

• As part of our 30-day money-back guarantee for new subscribers, you are eligible for a refund if you are unsatisfied with our service for any reason.
• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
• If the service is not delivered as promised due to a significant error on our end.

Refund Period

Our 30-day money-back guarantee applies to your first subscription payment. Refund requests must be made within 30 calendar days of your initial purchase date. Requests made after this period will not be eligible under the guarantee.

Prorated Refund Calculation

Please note that all refunds are processed on a prorated basis. The refund amount will be calculated based on your unspent credits at the time of the refund request. Credits that have already been used to generate content are not eligible for refund.

The value of each credit for the refund is calculated by dividing your subscription fee by the total number of credits allocated in that billing period.

Non-Refundable Conditions

A refund will not be granted under the following conditions:

• Requests made after the 30-day guarantee period has expired.
• For any subscription renewals after the first billing cycle.
• If you fail to use the service or your credits during the subscription period.
• If the issue is caused by third-party software or tools not affiliated with our platform.
• If you have violated our terms of service or engaged in fraudulent activity.
• If your account has been suspended or terminated for policy violations.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
3. Our team will review your request and respond within 3-5 business days.
4. If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

Disputes and Appeals

If you disagree with our refund calculation or decision, you may appeal by providing additional documentation within 14 days of our initial response. All refund decisions are final after the appeal process is completed.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

• By visiting our website: betterugc.com
• By sending us an email: [email protected]