Privacy Policy

Our Privacy Policy was last updated on June 6, 2025.

At BetterUGC ("we," "us," or "our"), we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected].

Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect information in the following ways:

Account Information: When you register for an account, we collect personal information such as your name and email address to create and manage your account.
Payment Information: To process your subscriptions, we use third-party payment processors (like Stripe). We do not store your full credit card information on our servers. We only receive a tokenized version and information such as the card's expiration date and last four digits.
User-Generated Content: We collect and store the content you create, including video scripts, text, images, and the final generated videos, in order to provide the service to you.
Communications: If you contact us directly for support or inquiries, we may receive additional information about you such as your name, email address, and the contents of your message.
Usage Data and Cookies: Like most websites, we collect technical data such as your IP address, browser type, and how you interact with our site. This helps us to improve our service and is not linked to your personal identity in our analytics.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our service.
Process your subscription payments and manage your account.
Generate AI video content as requested by you.
Improve and personalize our service based on usage analytics.
Communicate with you for customer support and service updates.
Send you marketing and promotional communications, which you can opt out of.
Prevent fraudulent activity and enforce our Terms of Service.

AI Model Training and Third-Party Data Use

BetterUGC does not use your User-Generated Content (such as your scripts, images, or videos) to train our proprietary AI models. Your privacy is our priority, and your creative work remains yours.

To generate content, we must send your inputs (e.g., scripts) to our third-party AI service providers. While we select reputable partners, these providers may use data submitted to their services for their own purposes, including service improvement and model training, as described in their individual privacy policies. We do not control their data handling practices and encourage you to review their policies.

Data Sharing and Third-Party Services

We do not sell your personal information. We only share data with third-party service providers who are essential for operating our business, under strict confidentiality agreements. These include:

Payment Processors: To handle subscription payments securely.
Cloud Infrastructure Providers: For hosting our application and storing your data.
AI Service Providers: To power the AI generation features of our service.

Data Retention and Deletion

We retain your personal data and User-Generated Content for as long as your account is active. If you choose to delete your account, we will permanently delete all your personal information and content from our systems within 90 days, unless we are required by law to retain it for longer (e.g., for tax and accounting purposes).

Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access a copy of the personal data we hold about you.
The right to request that we correct any inaccurate information.
The right to request that we delete your personal information.
The right to object to or restrict processing of your data.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Information

Our service is not intended for children under the age of 13. We do not knowingly collect any Personal Identifiable Information from children under 13. If you believe that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this page periodically for any changes.